SJ-R Frequently Asked Questions
Q: How can I contact the State Journal-Register?
Q: What if I forget my password?
Q: What if I have a problem navigating sj-r.com?
A: If you experience a problem navigating our sites, please e-mail us at firstname.lastname@example.org and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
Q: What circulation customer services are available on sj-r.com?
A: You can:
*Tell us about a problem with your service
*Start a new subscription
*Review activity on your account
*Report a service issue
*Temporarily suspend and restart delivery of your newspaper
*Donate to the Newspaper in Education program
*Make credit card or bank draft payments.
Q: Can I suspend my service if I am away from home? Will my account be credited?
A: Yes. Subscribers may suspend print delivery during vacation periods. For vacation periods less than14 days billing continues and subscriber maintains access to the digital portion of subscription. Subscribers also have option to have print copies held as Vacation Pack or may donate the newspaper value to our Newspaper In Education (NIE) program.
If you would like to have the newspapers saved and delivered to you on your restart date, proceed to .Temp Stops and Restarts. and choose VacPack.
Q: What should I do if my newspaper does not arrive or if sections are missing?
A: Contact the State Journal-Register at 800-397-2472 or 217-788-1440 if your newspaper has not arrived by 6:00 a.m. Monday through Friday or by 7:00 a.m. on Weekends. In many areas, if we receive your request before 9:00 a.m. Monday through Friday or 10:00 a.m. on Weekends and Holidays we can quickly redeliver another copy of the newspaper.