Rockford Register Star FAQs

Here are answers to some frequently asked questions

o General

o Subscription

 

General

Q: How do I start a subscription to the Rockford Register Star?

Click on the "New Subscription" button and follow the instructions on the screen. If you have problems starting your subscription, please call our Customer Service Representatives at 815-987-1400 or 1-800-383-4567 and they will be happy to assist you.

 

Q: How can I contact the Rockford Register Star?

Visit "Contact Us" link for more information.

 

Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

 

Q: How do I change my password?

Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

 

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?

If you experience a problem navigating our sites, please email us at Rockford Register Star and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

 

Q: What customer services are available?

You can request the following services online:

o Review activity on your account

o Report a service issue

o Suspend and restart delivery of your newspaper

o Donate to the Newspaper in Education Program

o Make one-time or continuous credit card or bank draft payments

o Start a new subscription or restart an old stopped subscription

 

Subscription

Q: What should I do if I am going on vacation and wish to temporarily suspend my newspaper delivery? Will my account be credited?

Login and click the "temp Starts and Stops" tab. Enter the first date you do not want delivery, then enter the date you would like delivery to resume.

You can choose to donate your vacation copies to students through our Newspaper in Education program (for each copy you donate, four students will receive access to the Rockford Register Star eEdition in their classroom!); have papers held and delivered when you return, or choose to extend your subscription. In most cases temporary stops can take effect the following day.

 

Q: What if I need to temporarily stop my subscription but I'm not sure when I will be restarting it?

You will need to talk to one of our Customer Service Representatives to place a temporary stop without a restart date. Please call 815-987-1400 or 1-800-383-4567.

 

Q: What if I return early from my vacation and wish to restart my delivery sooner than previously requested? Can I do that on the website?

Yes! Login and click "Temp Starts and Stops". Your original stop and restart dates will be shown under "Upcoming Holds". Click on the yellow pencil to the right of your vacation to change your restart date. You may also restart temporary stops without restart dates in the same way.

 

Q: What should I do if my newspaper does not arrive or if it is damaged or incomplete?

Log in and proceed to "How Are We Doing?" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Saturday; 7:30 A.M. on Sunday) you can report it here. You may also report a wet, damaged or incomplete newspaper here, your acount will automatically be credited for the missed delivery.

 

Q: Can I report a missed delivery for a previous day?

Yes. You can report a missed delivery for upt to 7 days in the past. Your account will be credited for the missed delivery. To register a complaint for more than 7 days in the past, please call our Customer Service Department at 815-987-1400 or 1-800-383-4567.