|Peoria Journal star FAQs|
|Here are answers to some frequently asked questions|
Q: How can I contact the Peoria Journal Star?|
Our phone numbers are 309-686-3161 or 800-322-0804 or visit the "Contact Us" link to send us an email.
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at CircWebIssues@pjstar.com and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution.
Q: What customer services are available?
You can request the following services online:
o View your Account Information
o Place a temporary stop on your subscription
o Report a delivery problem
o View or change your Easy Pay information
o Use your bank account or credit card to make a one time payment
o Set up your account for Easy Pay - if 7 day subscriber
o See recent events on your account
o Change your account information
o Start a new subscription or restart an old stopped subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Delivery Options / Vacation Holds" to notify us of your vacation and to stop and restart home delivery. In most cases, suspensions and restarts can take effect the next day if entered before our cut-off time of 3:00 P.M. Monday through Thursday and before noon on Friday. If you call in on a Saturday or Sunday the transaction can be effective for no earlier than Tuesday, holidays can cause delays. If you prefer, you can donate your vacation copies to our Newspapers in Education program or our Meals On Wheels program. You will be billed as usual for the period. To donate your vacation copies, proceed to "Delivery Options / Vacation Holds" and choose the "PJS - Newspapers In Education" option or "PJS - The Meals on Wheels" option.
Q: What should I do if my newspaper does not arrive?
For customers in the Peoria metro area, your home delivered Journal Star should be delivered by 6 a.m. Monday through Friday and 8 a.m. on Saturday and Sunday. For customers outside the Peoria metro area, your Journal Star should be delivered by 7 a.m. Monday through Friday and 8 a.m. Saturday and Sunday.
If you have not received your paper Log in and proceed to "Delivery Options/Delivery Feedback?" to report the missed delivery. To receive a credit for missed deliveries for previous days you must contact a representative at 309-686-3161 or 800-822-0804 For delivery of missed newspapers*, please report before 9 a.m. Monday through Friday, 11 a.m. on Saturday and 10 a.m. on Sunday.
*Delivery of missed newspapers not available in all areas .
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again or log-in to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you can enter the restart date under "Delivery Options / Vacation Holds" edit.