|Here are answers to some frequently asked questions|
Q: How can I contact the my newspaper?|
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at Local Media Group Circulation and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
o Make one-time or continuous credit card or bank draft payments
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
Subscribers may suspend print delivery during vacation periods. Billing continues for up to fourteen days during which time subscribers maintain access to the digital portion of the subscriptions. Subscribers will receive credit only for vacation days in excess of fourteen days. Subscribers may also have print copies held as a Vacation Pack for up to 14 days or donate vacation papers to the Newspapers in Education program. Subscribers may cancel at any time by calling subscriber services at 1-800-445-7482.
Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "Delivery Options/Vacation Holds" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 7:00 A.M. on Saturday; 8:00 A.M. on Sunday and Holidays). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:00 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 1-800-445-7482. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at LMG. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 1-800-445-7482 or by email at LMG.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.